Grievance redressal
How to raise a complaint, who handles it, and how quickly we respond.
Grievance Officer
Under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our Grievance Officer is:
- Name
- Grievance Officer, QNTMHRZN Analytics and Technologies
- support@imbalance.co.in
- Address
- QNTMHRZN Analytics and Technologies, 4/2 Vasant Kunj 2, Vasant Vihar, Dehradun 248006, Uttarakhand
- Hours
- Monday to Saturday, 10:00 to 18:00 IST
How to raise a grievance
Email the Grievance Officer from the address on your account, with:
- your username;
- what happened, with dates and any payment or order references;
- for content complaints, a link to the content and why it is unlawful or harmful;
- what you would like us to do.
Timelines
- We acknowledge every grievance within 24 hours.
- We resolve it within 15 days of receiving it, and tell you the outcome and the reasons.
- Content that is clearly unlawful, sexual or impersonating someone is acted on within 24 hours of a valid complaint.
If you are not satisfied
For personal-data complaints you can approach the Data Protection Board of India. For consumer complaints you can use the National Consumer Helpline (dial 1915, or consumerhelpline.gov.in) or the consumer commission with jurisdiction.